Political consulting and lobbying, public affairs and business development.
Chatelle and Associates
Melody Chatelle, Ph.D.
5804 Harrington Cove
Austin, TX 78731
Email: mchatell@onr.com
http://www.chatelleandassociates.com/

On-site professional liability risk assessments and proven risk management tools.
Pendulum, LLC
Ric Henry, President
4600B Montgomery Blvd, Stuite 204
Albuquerque, NM 87109
Email: info@WeArePendulum.com
http://www.WeArePendulum.com/

Market research and analysis, sales management, and strategy development.
Strategic Market Solutions Group, LLC.
Rob Hahn, President
14885 W. Mayflower Drive 
New Berlin, WI 53151 
Email: rhahn@smarketsolutions.com
www.smarketsolutions.com

Listen to Yourself Talk! Part 1
Nursing Homes Long Term Care Management
January 2007

Listen to Yourself Talk! Part 2
Nursing Homes Long Term Care Management
February 2007

When the Customer's Emotional Temperature Drops, So Does The Risk Of Lawsuits
American College of Health Care Administrators
September/October 2001

Lowering the Temperature to Reduce Lawsuits
Willis HealthTrek
Spring 2001

Strategies and Tactics to Mobilize the Senior Care Team
Moving From Concept to Implementation: Innovation, Quality, and Outcomes

Quell Lawsuit Fever with Good Customer Service
Long-Term Care Report™
Volume 3, Number 17 - September 21, 2001

Sharpen Your Marketing to Boost Your Census
Long-Term Care Report™
Volume 3, Number 12

Emotional temperatures
Contemporary Long Term Care
November 2001